A minimum call out fee of $250.92 or the full service and safety inspection fee, whichever is less, is charged If the work is not completed, due to the appliance being found in an unsafe condition or needing repair(s). If the Customer proceeds with the repair(s) within 30 days from the date of service, the appliance service and safety inspection will be completed thereafter.

The servicing fee will be voided if the customer replaces the appliance for which the work is being performed and the installation is completed by PGHS or its contractor. Should the customer cancel the installation the service call out fee becomes due and payable.

You have 30 calendar days from the date of service to dispute any charges. After 30 days, PGHS considers all sales and charges final and correct. Click here to start disputing any charges.

• • • • Legal Disclaimer: Please note that by filling out our online form you will be providing personal information to ProGas and Heating Services and you are consenting to the collection, use and disclosure of your personal information for purposes relating to your dispute which may include disclosure of this information to any third parties that are involved in this process. For more information on PGHS’s commitment to privacy, Click here

Service call out fees within 30 days of the date of last service are free (conditions apply)

1. 1)

   Only for the appliance for which we have previously serviced, repaired, or installed and you have paid a fee;

2. 2)

   If you refuse recommended repairs or parts as documented by our gas fitter on our invoicing and later required said recommended work (within 30 days); this will void the 30-day free service call because you previously refused. A service callout fee of $250.92 shall apply.
   NOTE: Additional charges for parts and labor shall apply.

Service call out fees after 30 days from the date of last service may be waived

If it is determined “fault” is contributed to PGHS or its contractors. Such determinations of “fault” or “no fault”, shall solely reside with PGHS and shall be fully explained to the customer.

• Where a Service Call out Fee is charged, the hourly labor rate shall commence after 31 minutes.
• Where Service Call out Fee is not charged the hourly labor rate shall commence immediately upon arrival.

15-year Parts Warranties on all Boiler, Tankless Water Heaters, Furnaces and Gas Fire Place Installations (does not apply to Atmospheric Hot Water Tank Installs)

• • • (1) Yearly Warranty Service must be completed on or before the anniversary date of the installation.
    • (2) If Warranty Service is not completed on or before the anniversary date of your install, the 15-year Parts Warranty will 1st suspend and shall cancel 30-days thereafter, if not serviced.
    • (3) Unless otherwise stated annual Warranty Service is not free and shall be charged accordingly.
    • (4) All Warranty service must be done by a duly authorized PGHS gas technician or warranty is cancelled. Why? (Refer to 13,14 and 15).
    • (5) Part(s) must have ceased operating to qualify for warranty replacement. You cannot replace a worn looking part simply because it “may” fail, it’s noisy or otherwise showing wear.
    • (6) Parts warranty does not include the Service call out fee of $250.92, labor and pickup or shipping fee’s
    •  
    • (7) Warranty may be voided if Vandalism or Tampering with the appliance is suspected.

10-year Parts/Labor Warranty on Standard Atmospheric Hot Water Tank Installations (does not apply to Tankless Water Heater Installs)

• • • (1) Yearly Warranty Service must be completed on or before the anniversary date of the installation.
    • (2) Pursuant to 17(1) should Warranty Service not be complete within 90-days after the anniversary date of your install of your gas appliance the 10-year Parts & Labor Warranty shall cancel.
    • (3) Unless otherwise stated annual Warranty Service for Hot Water Tanks are free, as long as the service is teamed up with the servicing of another Gas Appliance in the home for which a service fee is being paid.
    • (4) All Warranty service must be done by a duly authorized PGHS gas technician or warranty is cancelled. Why? (Refer to 13,14 and 15).
    • (5) Part(s) must have ceased operating to qualify for warranty replacement. You cannot replace a worn looking part simply because it “may” fail, it’s noisy or otherwise showing wear.
    • (6) Parts warranty does not include the Service call out fee of $250.92, labor and pickup or shipping fee’s
    •  
    • (7) Warranty may be voided if Vandalism or Tampering with the appliance is suspected.

5 years’ Parts Labor Warranty for repairs, parts and other purchases

• • • (1) Is contingent on yearly servicing of the gas appliance for which the repair was completed. For parts replaced or new product purchased and installed.
    • (2) All Warranty Service must be completed by a duly authorized PGHS gas technician annually or your warranty is void. Why? (Refer to 13,14,15 and 16).
    • (3) Warranty may be voided if Vandalism or Tampering with the appliance is suspected.

For verification purposes, we do not accept complaints or general inquires over the phone unless the call is related to an immediate safety issue.

Your inquires must be in writing and emailed to support@pghs.ca or mailed to P.O. Box 56034, Langley, B.C, V3A 8B3 or submitted here using our online form.
Your correspondence will be forwarded to the appropriate department or contractor in question for a response. Simple complaints can be resolved within 24-48 hrs.’ via email however, if your complaint has a story attached to it, allow 5-10 business days for us to get back to you.

Waving your rights to privacy.

Pursuant to Part 3, Section 6(2), 7 and 10 of PIPA. When posting publicly online, false and/or misleading statements about ProGas and Heating Services (PGHS), its contractors or staff, I hereby consent to the publication of my personal information gathered by PGHS, meaning: PGHS may publicly identify me by name address and phone number in defense of its reputation and as an informational warning to other trades related to PGHS’s customer experience.