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For verification purposes, we do not accept complaints or general inquires over the phone unless the call is related to an immediate need for service or a safety issue.

Your inquires must be in writing and emailed to or mailed to P.O. Box 56034, Langley, B.C, V3A 8B3 or submitted using the form below.

We do not accept third party communications related to service of any kind unless, the person that signed the invoice has authorized us to do so.

Your correspondence will be forwarded to the appropriate department or contractor in question for a response. Simple complaints can be resolved within 1-24 hrs via email however, if your complaint has a story attached to it, allow 5-10 business days for us to get back to you..

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    ProGas and heating services (PGHS) will not release or discuss information related to sales, service, repairs installations and invoice billing to third parties unless expressly ordered to do so by the person that signed the invoice.

    With respect, when dealing with person(s) other than the customer that signed our invoice, if dementia, Alzheimer’s or a similar disability is alleged; PGHS may request and receive proof of the customers incapacitation and proof such as ‘’enduring power of attorney’’ or a similar document authorizing the third party to act on behalf of said customer.

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