During the past thirty-five years servicing Greater Vancouver/Lower Mainland, there have been occasions where customers immediately following service, have once again needed our help. We understand that paying for a call out fee after, you have just payed for service and or repairs can be frustrating and some might think, a bit unfair.
We at ProGas and Heating Services want to remove your frustration. As part of our ongoing commitment, we are happy to offer free call out(s) for 30 days from the date of your invoice.
30 days free service call out means: 30 days from the date of service as written on your invoice, ProGas and Heating Services will not charge a minimum call out fee of $121.90 to re-attend your home.
Eligible only, for appliances for which we have previously serviced, repaired or installed in the past 30 days and you have paid a fee;
Because our Gas fitters warranty their work to both you and PGHS for 30 days, the 30 days free service call out only applies to the gas fitter that originally attended your home.
In other words, if you want a different Gas fitter, we are unable to offer 30 days free service call out because warranty will not apply with the second tradesman. A fee of $121.90 will be charged
If you want to know more about our contractors committment to ongoing service click here
30 day free service call out does not include any addition labor or parts that might be required to resolve your most recent problem.
If you refuse recommended repairs or parts as documented by our Gas fitter on our invoice and later required said recommended work (within 30 days); this will void the 30-day free service call out. Our logic being… you could have dealt with the issue the last time we were there.
For 35 years ProGas and Heating Services have serviced regular Hot Water Tanks for free. As such, regular Hot Water Tanks are not eligible for our 30-day free service call out.
We do not offer free service call outs or programming support for digital thermostat operation. Please consult the manufacturers online documentation.
Thank you for playing fair when requesting your free service call out