Except for where it is confirmed, the purchaser has Dementia, Alzheimer’s, or a similar disability, that pursuant to the Consumer Protection Act, the cancellation of goods on order or the return of delivered goods must be within 10 days from the date of your invoice, after which all sales are considered final,
Except for where it is confirmed, the purchaser has Dementia, Alzheimer’s, or a similar disability, a restocking fee of 20% is chargeable for all returned or cancelled products purchased.
Unless noted in our Return Policy Exceptions, most new, unopened, unused part(s) sold by PGHS’s contractors can be cancelled and returned within 10 days providing the part(s) have not already been installed or used.
The cancellation of ordered goods, especially where a gas appliance installation is scheduled MUST be in writing. We do not accept phone in notification(s). Please send written notification to firstname.lastname@example.org. Please include the following information:
Please allow 10 business days from the date of receipt of your cancelation or the return of the goods for the processing of the refund back to the funding source.
When refunding back to a Credit Card, there will be a 2.3% fee deducted from the original deposit amount. This is not our fee but that of our Credit Card provider (that processed your card) and is non-refundable. Once we have processed your refund we will notify you and can provide tracking information of your refund upon request. It may take up to 14 days for our service provider to return the funds to your account, we are very sorry for the possible delay however it is beyond our control.
Should you have any questions or concerns please contact Laureen at 604-200-8012 ex 933 or click here to use our online form.
Where special orders for parts, that are non-returnable are to be placed, all sales are final. This can sometimes happen with control boards and other special order electrical items. We have no control of the manufacture or suppliers return policies, so… if you are seeking a refund your issue is with the manufacture or our suppler, not ProGas and Heating Services.
|Gas Fireplace door glass
|All manner of Installed Gas appliances.
|HSI (Hot Surface Igniter)
|Thermocouples, Thermopiles, Thermogenerator’ s
|Electrical control boards
|Boiler Circulating pumps
Electrostatic or Washable filters
Except for where it is confirmed, the purchaser has Dementia, Alzheimer’s, or a similar disability, we do not pick up goods free of charge that the customer wishes to return. The responsibility and associated costs therein for returns rest solely with the customer..
If Credit Card was used to deposit or pay for your returning goods, please allow 10 business days from the date we received the returned goods for processing your refund.
If a cheque was used to deposit or pay for your returning goods, please allow 14 business days from the date we received the goods for processing your refund
Except for where it is confirmed, the purchaser has Dementia, Alzheimer’s, or a similar disability, when cancelling a gas appliance installation or parts order, restocking fees, third party delivery charges and/or half hours labor may be charged.
For your convenience we have provided a link to Consumer Protection BC, the direct sellers act, especially the 10 day return policy related to the cancellation and the return of goods. Please read this valuable information