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Cancellations, Returns, Refund policies and fees


Pursuant to the Consumer Protection Act, the cancellation of goods on order or the return of delivered goods must be within 10 days from the date of your invoice, after which all sales are considered final,


Restocking and other fees

A restocking fee of 20% is chargable for all returned or cancelled products purchased.


Returning a purchased item

Unless noted in our Return Policy Exceptions, most new, unopened, unused part(s) sold by ProGas and Heating Services can be cancelled and returned within 10 days  providing the part(s) have not already been installed or used.


Cancelling a Repair or Install – what to do

The cancellation of ordered goods, especially where a gas appliance installation is scheduled MUST be in writting. We do not accept phone in notification. Please send written notification to Please include the following information:

      • Name
      • Address
      • phone number
      • Where a gas appliance was to be purchased and installed, a copy of the signed contract.
      • How was the deposit for the goods made. e.g Check, cash, debit or credit?
      • Please state clearly you are cancelling and if you could tell us why. we would appretiate knowing
      • If you are a third party acting on behalf of the customer please click here.


Refunding your deposit

Please allow 10 business days from the date of receipt of your cancelation for the processing of the refund back to the funding source.


When refunding back to a Credit Card, there will be a 2% fee deducted from the original deposit amount. This is not our fee but that of our Credit Card provider that processed your card and is non-refundable. Once we have processed your refund it may take up to 14 days for our service provider to return the funds to your account, this is beyond our control.


Should you have any questions or concerns please contact Laureen at 604-200-8012 ex 903 or click here to use our online form.


Returning Special orders

Where special orders for parts, that are non-returnabe are to be placed, all sales are final. This can sometimes happen with control boards and other special order electrical items. We have no control of the manufactore or suppliers return policies, so… if you are seeking a refund your issue is with the manufactor or our suppler, not ProGas and Heating Services.


The following items are non-refundable and non-returnable

Gas Fireplace door glass Gas Valves    
All manner of Installed Gas appliances. HSI (Hot Surface Igniter)    
Thermocouples, Thermopiles, Thermogenerator’s Burner assembly’s    
Flame rod sensors Zone valves    
Electrical control boards      
Zone valves      
Boiler Circulating pumps      


Commonly purchased items that we accept returns on within 10 days from the date of purchase

Electrostatic or Washable filters




We do not pick up goods free of charge that the customer wishs to return. The responsibility and assosiated costs therein for returns rest sololy with the customer..


Refund policies

If Credit Card was used to deposit or pay for your returning goods, please allow 10 business days from the date we recieved the goods for proceesing your refund.


If a check was used to deposit or pay for your returning goods, please allow 14 business days from the date we recieved the goods for proceesing your refund



When cancelling a gas appliance installation or parts and other goods, resocking fees, third party delivery charges and/or half hours labor charge, if we have had to attended the suppliers in the course of ordering your, now cancelled part(s) may be charged,



We comply with Consumer Protection Act



For your conveniance we have provided a link to Consumer Protection BC, the direct sellers act, especaly the 10 day return policy related to the cancellation and the return of goods. Please read this valuable information here


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