All contractors working with ProGas and Heating Services must be insured and bonded and maintain a current LGA contractor licence in good standing as-well-as a valid CGA, “B” Gas fitter licence.
All our contractors must maintain a current contractor’s bond of no less than $10,000 and Commercial General Liability Coverage to be written on a comprehensive basis with inclusive limits of at least $5,000,000.
For additional service(s) beyond, that which was originaly booked by PGHS’s Customer Service Dept, ProGas and Heating Services does not regulate pricing related to what our contractors may quote or charge a PGHS customer for additional work. This includes but is not limited to repairs, Installations, Parts and Labor or any additional items not herein list.
PGHS fully warranties and stands behind all prices quoted through our Customer Service department only.
Why PGHS does not get involved in pricing between our contractors and customers for additional service
The most obvious being PGHS is not on site, our contractor is, so we are unable to see what extra work is needed, determine pricing for parts and labor and discuss it with you, and then obtain on-the-job approval. PGHS relys upon the contractors overall conduct, honesty and fairness as much as our customers do.
Our service techs are not employees they are Businesses that have contracted to PGHS to service our customers and as such these independent entities carry a heavier burden of accountability for there work performance and quaility than that of an employee. Thus there is an inalienable right of self determination as to how much these self employeed people feel there services are worth as well as the inalienable right of our PGHS customer(s) to either accept or refuse said service(s)
When providing our Gas contractors work, pursuant to ProGas and Heating’s Terms of service, our Gas fitter(s) are required to comply with all Technical Safety BC (Formally known as “Gas Safety”) Regulations, requirements and directions in the performance of your duty’s.
Are expected to conduct themselves with integrity, honesty and strong moral character when dealing with PGHS Customers.
Our Gas Contractors are required to ensure the highest quality in the performance of their services to ProGas and Heating’s Customers and warranty; service, repairs and on the job up-sales for 30 calendar days per ProGas and Heating Services invoice.
For all Fortis BC rebates and especialy Installations, our contractors must be in compliance with all Technical safety regulations related to installation(s) of Gas appliances insuring importantly that:
By accepting the contract work contained herein, you agree all customer information, including but not limited to Name, Address, phone number provided to you in the course of your contracting duties remain the exclusive property of 578047 BC LTD hereinafter referred to as ProGas and Heating Services or PGHS.
You further agree you will not solicit PGHS customers; meaning, you will not provide customers with your personal contact information, place a “service sticker” other than that of PGHS on the customer’s appliances or provide to the customer a business card or any other method of contact other than that of PGHS.
You further agree, you will not accept, seek, solicit or otherwise provide Gas appliance services to ProGas and Heating customers, either during or after the term of your contracting duties with PGHS unless specifically directed to do so by ProGas and Heating Services. And that should you provide such unauthorized services to PGHS customers you will be liable to pay damages to PGHS for loss of income and breach of contract.
That you, the contractor shall comply with all Technical Safety BC (Formally known as Gas Safety) Regulations, requirements and directions in the performance of your duty’s.
That you shall conduct yourself with integrity, honesty and strong moral character when dealing with PGHS Customers.
That you shall be solely responsible for the resolution of Customer complaints including but not limited to BBB complaints or any other social media complaint/posting related to the quality and performance of your services which includes but is not limited to: service, repairs and on the job up-sales and gas appliance installations; And that such resolutions shall indemnify PGHS from harm of reputation or financial lost.
Like our customers, ProGas and Heating Services, expects professionalism, integrity, honesty, and strong moral character from the contractors that service. Sadly, and far too often, these important requirements have been missing from the contractors listed below. ProGas and Heating Services has paid the price both financially and by loss of reputation because of the poor conduct of these people, we have lost highly valued customers while these guys slip away to anonymity. We believe it is in the public’s interest that we expose these characters for the predatory and dishonest people we have witnessed them to be, while emphasizing we in no way endorse the behavior you are about to learn of.
All West Heating – Javid Atmani (aka Sean)