Cancellations, Returns, Refund policies and fees

Cancellations

Except for where it is confirmed, the purchaser has Dementia, Alzheimer’s, or a similar disability, that pursuant to the Consumer Protection Act, the cancellation of goods on order or the return of delivered goods must be within 10 days from the date of your invoice, after which all sales are considered final,

Restocking and other fees

Except for where it is confirmed, the purchaser has Dementia, Alzheimer’s, or a similar disability, a restocking fee of 20% is chargeable for all returned or cancelled products purchased.

Returning a purchased item

Unless noted in our Return Policy Exceptions, most new, unopened, unused part(s) sold by PGHS’s contractors can be cancelled and returned within 10 days  providing the part(s) have not already been installed or used.

Cancelling a Repair or Install – what to do

The cancellation of ordered goods, especially where a gas appliance installation is scheduled MUST be in writing. We do not accept phone in notification(s). Please send written notification to support@pghs.ca Please include the following information:

• • • Name
    • Address
    • phone number
    • Where a gas appliance was to be purchased and installed, a copy of the signed contract.
    • How was the deposit for the goods made. e.g Cheque, cash, debit or credit?
    • Please state clearly, you are cancelling, and if you could tell us why? We would appreciate knowing.
    • If you are a third party acting on behalf of the customer please click here.

Refunding your deposit

Please allow up to 10 business days from the date of receipt of your cancelation or the return of the goods for the processing of the refund back to the funding source.

When refunding back to a Credit Card, there will be a 2.3% fee deducted from the original deposit amount. This is not our fee but that of our Credit Card provider (that processed your card) and is non-refundable. Once we have processed your refund we will notify you and can provide tracking information of your refund upon request. It may take up to 14 days for our service provider to return the funds to your account, we are very sorry for the possible delay however it is beyond our control.

Should you have any questions or concerns please contact Laureen at 604-200-8012 ex 933 or click here to use our online form.

Returning Special orders

Where special orders for parts, that are non-returnable are to be placed, all sales are final. This can sometimes happen with control boards and other special order electrical items. We have no control of the manufacture or suppliers return policies, so… if you are seeking a refund your issue is with the manufacture or our suppler, not ProGas and Heating Services.

The following items are non-refundable and non-returnable

Commonly purchased items that we accept returns on within 10 days from the date of purchase

Electrostatic or Washable filters

Thermostats

Returns

Except for where it is confirmed, the purchaser has Dementia, Alzheimer’s, or a similar disability, we do not pick up goods free of charge that the customer wishes to return. The responsibility and associated costs therein for returns rest solely with the customer..

Refund policies

If Credit Card was used to deposit or pay for your returning goods, please allow 10 business days from the date we received the returned goods for processing your refund.

If a cheque was used to deposit or pay for your returning goods, please allow 14 business days from the date we received the goods for processing your refund

fees

Except for where it is confirmed, the purchaser has Dementia, Alzheimer’s, or a similar disability, when cancelling a gas appliance installation or parts order, restocking fees, third party delivery charges and/or half hours labor may be charged.

We comply with the Consumer Protection Act

DIRECT SELLERS REGULATIONS – BC Law

For your convenience we have provided a link to Consumer Protection BC, the direct sellers act, especially the 10 day return policy related to the cancellation and the return of goods. Please read this valuable information here