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The BBB lowered our A+ rating to F overnight, after we cancelled our accreditation and asked for our money back

 

2019 – Why we cancelled our accreditation membership with the Better Business Bureau

ProGas and Heating’s Services cancelled its accreditation membership out of disgust and outraged because while the Better Business Bureau, claims to operate as advocates of free speech and high moral values such as Tell the truth, Be Transparent, Embody Integrity and more, it has sort to Censor, Persecute and Punish this company for its views. Moreover, attempting via intimidation and nefarious administrative tactics, to take away, to negatively influence this company’s rights to defend its reputation against false, slanderous, and misleading narrative in a court of law.

Why you ask?

Because, If you don’t “drink the Kool-Aid” you’re against them.

 

BBB’s rating system Unworthy of consumer confidence  

Better Business Bureau accused of biased ratings

The BBB NOT Reporting Truthfully?

Called a “shack down” and “a scam” by business owners. “Pay get an A or face the prospect of an F”

Click here to watch what the ABC 2020 News investigation revieled.

We’re not the only company victimized for not subscribing to the Better Business Bureau accreditation program or having a “mind of our own” on whats fair Vs not. Click here to read what CBC News had to say.

A mortgage broker charged with discriminating against minority borrowers. A financial firm preying on seniors. A medical testing company paying kickbacks to doctors. And a vitamin maker that allegedly misled parents with claims that its supplements could treat symptoms of autism.

All of these companies boasted BBB’s A+ rating 

We Believe

ProGas and Heating Services believes in providing the best possible service to Customers at a cost that is fair to all.

 

We care about what happens with our customers and how people feel after we have been in your home. We want our customers to feel satisfied and secure; relaxed when contemplating or remembering service.

 

When things go wrong, we are as equally disappointed as our customer and given the opportunity will do our best to resolve the issue to the satisfaction of you.

 

We believe shoddy work and predatory tradesmen and companies should be exposed to the public and have ceased providing work to contractors over the years suspected of such conduct. We believe there should be an avenue for resolution if customers are at an impasse when dealing with a nefarious tradesmen or company. After all, where else is there to turn right!

 

However, when the reporting agencies themselves are deceptive, bias and participate in tabloid reporting, firing off inflammatory and false narrative like an Ape with a machine gun, narritive contradictory to clarity, truth, fairness and while themselves untruthful with no independent oversight body to rain them in, an often “bent” process; It only does the public a disservice and it’s time to reexamine the process. As you will read below ProGas and Heating Services is very clearly stating the Better Business Bureau (Although not the worst) is such an agency. – Ed Lowe

 

30+ years of Misleading and False narrative; Punitive Mistreatment at the hands of the Better Business Bureau

We are currently working on our presentation below that shows how, over the past 30+ years, the Better Business Bureau has willfully and repeatedly via omission of fact, misdirection of statement, blatant untruthfulness, and punitive administrative penalty; Targeted, mistreated, punished and employed mafia style tactics and bias against ProGas and Heating Services. Using their power as a trusted source in the community to mislead, to influence the public thereby discrediting this company’s public reputation.

 

 

 

1994-2014 BBB falsely claiming PGHS did not respond to Customer complaints. We responded to every single one “F” rating

On or about July 1994 we joined the Better Business Bureau and become an accredited member. We were quickly disabused of any notions of impartiality when we discovered, the BBB as a matter of policy did not report positive reviews (as they do now) only complaints, claiming this represented “marketplace activity”. Clearly, an incomplete picture and reporting that was bias. No company is the sum of a few complaints and the Better Business Bureau failed to recognize that fact, as they basked in the radiance of their own righteous arrogance.

 

We did not renew our accreditation the following years, instead choosing to have nothing to do with the Better Business Bureau. And that folks… is where all the trouble started!

 

We informed the Better Business Bureau via letter that if they were going to continue misleading the public with such an unbalanced view of ProGas and Heating Services, (complaints only) that moving forward, any customer complaints from the BBB, ProGas and Heating Services would acknowledge, advise the customer we do not deal with the BBB and why and resolve the issue with the customer directly; effectively removing the Better Business Bureau from the resolution process, which we did.

 

Well… for these self-anointed folks… there goes the power. We assume the reaction went something like this – “how dare that blankety blank blank company snub us, the mighty Better Business Bureau.”

 

The BBB retaliated by no longer screening submissions instead publishing every minuscule issue, regardless of relevance. This punitive conduct culminated in a whopping 27 complaints over three years against the company, was a vindictive and deliberate attempt by the BBB to punish and discredit this company and mislead the public, all because we chose not to do business with them. 

 

ProGas and Heating Services and its workers paid the price for 20 years as these cretins punished this company for our independence, both with loss of income and damaged reputation. We responded to EVERY SINGLE customer and resolved most issues while the Better Business Bureau falsely listed every issue as “unanswered” and of course their infamous “F” Rating.

 

working on it, more to come

 

2014 – 2019 Drinking the Kool-Aid to keep our A+ Rating until we had had enough Mistreatment

In May 2014 I ended talking with a lovely girl (Samantha) on the phone that wanted nothing more than to help, floored me, I almost dropped the phone, not the usual polished indifference I was use to receiving.  This was about as good as I’ve ever had in years dealing with the BBB, so I jump on it. PGHS at that time had about 14 unanswered complaints even though we had responded to all people directly (Read about the BBB falsely claiming complaints “unanswered” click here) “Let me help you clear up these complaints by you answering them” she said.  I will note, I bit my togue from saying: what the hell are you talking about (expletive) we’ve already answered and resolved all the issues with these people directly.

At some point, if an olive branch is extended and it seems genuine, “give peace a chance” right!

So, I sat answering these complaints… Q: Will you call this person at dinner time again? A: No, compliant erased. Q: What about your truck curbing this complainant’s lawn A: Yes, we said “sorry” compliant erased. You get the picture. Some complaints required a written response with approximately 11 nuisance complaints erased just like that. How great was that… well… not so much because it validates my point related to the BBB Mafia style tactics forcing businesses to deal with them, lest they suffer an ignominious F!  The next day I checked PGHS’s rating it was A+. As you will read, we spent the next number of years serving the master of BBB opinion, there mighty rating system. We paid to keep our A+ in many ways dealing with the BBB’s Totalitarianism, bias, mistakes, harrasment, mistreatment and more until they finnaly pushed it over the top. I descovered a month later that Samantha no longer worked there.

 

Harpooning PGHS with other company’s complaints, impeding notifications then dropping our rating stating “unanswered.”

You would think, that before the BBB slaps “VERIFIED” on its correspondence and harpoon’s your business with a complaint or review notification that they would at least take some accountability and verify the correct identity of the company in question. Well… they don’t!

 

The BBB consistently fails to validate its correspondence to PGHS, instead wasting our valuable time and resources doing the job for them, if ignored, we risk an “F” rating and “unanswered” status.

 

PGHS has frequently been hit with complaints meant for other companies, the most recent being December 2, 2020 and December 21, 2020.

 

If being harpooned with other company’s complaints was not bad enough, they are equally inept in properly notifying PGHS about said compliant(s), which has seemed quite deliberate. We have for years communicated with the BBB via email however, the BBB has on more than one occation Surreptitiously changed the notification method from email to our PO Box. By the time we get the mail the file is closed as “unanswered” and say goodbye to your A+ rating. This has happened to many times; After numeriouse emails from PGHS which were ignored, it was left to PGHS’s lawyer to put the BBB on notice. here’s what our lawyer said

 

Publicizing false derogatory marketing propaganda with “accredited” competitor to discredit PGHS

Content coming

 

Harassment

Content coming

 

BBB Censorship and Double Standards

While the Better Business Bureau validates its “right to report” under the Fundamental Freedom of Expression, protected under The Canadian Charter of Rights and Freedoms, it consistently with business’s and it seems, especially PGHS, removes key explanations/statements in submissions that often change the understanding of events while allowing provocative and untrue statements from customers to remain. This generates a misleading and damaging impression of events against PGHS.

If the Better Business Bureau is going to invoke “Freedom of Expression” Should not it be Freedom of Exspession for ALL and not just what the BBB arbitrarily decides to publish on their platform?

Insert emails lawyers’ letters and media related to this subject here

 

Here’s the point:

More content coming

 

2020 – It took 4 months and the “run-around” from the BBB before we recieved our accreditation refund.

March 2, 2020, in a letter to Mr. Amado Avancena, ProGas and Heating Service cancelled its accreditation membership with the Better Business Bureau and requested our accreditation dues refunded. If you want to know why we cancelled our accreditation membership click here

Three Weeks Later

March 20, 2020 in a letter from Mr. Amado Avancena he stated “You will receive a refund of $392” View

Now Six weeks later

April 14, 2020, Sophia (Better Business Bureau Accounting Administrator) advised payment had not been made because Credit Card had been cancelled? NOT true Credit Card was working fine. We played along and gave them our details for “the check in the mail.” We were told by Sophia “We will write a check to 578047 BC Ltd” View

Now Two Months and one weeks later

June 10, 2020, in response to my refund enquiry, Sofia stated “She will write the cheque on Monday.” View

Now three months later

June 22, 2020, That’s what you said almost two weeks ago yet nothing. Is there a “BBB” for the BBB? Sofia stated “I will follow up with my coworker Tonni” View

Now four months later

On July 14, 2020, 4 months later PGHS we’re finally refunded our accreditation dues.

 

Here’s the point:

Does anybody reading this, honestly believe it took a professional organization such as the Better Business Bureau 4 months to write a cheque and mail it! This is yet again another example of the BBB’s bias and bad faith treatment of non-accredited people and Businesses and especialy ProGas and Heating Services that has over the years, refused to “drink the Kool-Aid”.

 

What do you think? Do you think it’s acceptable that an organization such as the Better Business Bureau that embodies “trust” and holds itself up as the self-anointed pillars of virtue in the business community, harpooning other originations for exactly the very same failures and bad faith as evidenced here, should be in the business of reporting?

Moreover, if you were a customer experiencing similar treatment, would you report it? Good luck with the BBB, these hippocrates do not report on themselves, I’ve tried. why is that?

Comment box coming

 

2020 – 2021 The Better Business Bureau is misleading the public with deliberate false allegations and we’ve caught them.

So, before you dive into this, I do want to point out one of the Better Business Bureau’s leading blurbs “Start With Trust” Let’s keep that in mind going forward shall we.

 

On January 13, 2021, the Better Business Bureau again targeted ProGas and Heating Services for our independence, for asking questions and seeking proof of theIr word, by willfully: via ommission of fact, misdirection of statement, blatant untruthfulness and administrative penalty, maliciously published a bias, incomplete and intirly falsle storyline of events between our two organizations and reduced our rating overnight, from A+ to F stating the following lies: (BBB page)

 

  • “Falsely identifing as a BBB accredited Business”
  • “their website continues to display BBB logo”
  • (And my personal favorite) “BBB has not received a response from the business about removing the logo”

 

Our responces were read multiple times and forwarded to other BBB staff, There is no “Oh… we made a mistake”

Email tracking ReadNotify reveals, our emails responding to the BBB  issues of trademark infringement were read/viewed by the BBB multipule times – Mr. Oguz Ardal 3 times (IP: 66.249.84.78) – Mr. Shevoney M. McQueen 4 times (IP: 173.79.14.186) forwarded to and read by other BBB staff in Vancouver 5 times  (Look for IP 66.249.84.XX) and Malinda Han of the BBB Vancouver whom opened our email 7 times (IP:66.249.84.121) including the very same day, the BBB states  “As of January 13, 2021 BBB has not recieved a responce from the business”

If you want to read ProGas and Heating Services emails responces to the BBB click here

 

Here’s the point:

The above is verifiable proof that the Better Business Bureau is deliberately waging a campaign of misinformation and abuse against ProGas and Heating Services and there prepared to lie to do it. It is outrageous that any organization bestowed with the public trust, that preaches core principles for Standards of Trust such as Build Trust, Tell the truth, Be Transparent, Embody Integrity and more, would themselves abandon these fine attributes to discredit any company. They should be ashamed of themselves.

The Better Business Bureau‘s Dictatorship and Mafia style tactics

The Better Business Bureau reports on businesses, weather or not their members or the business agrees to reporting. This is a dictatorship approach, bootstrapping a business’s reputation to the subservient nature of the Better Business Bureau’s arbitrary bureacracy and rating system; all in the name of Freedom of Expression.

Let us be clear here, it’s not “Freedom of Expression”, its no freedom at all.  It’s a dictatorship process and like all dictatorships, if your outspoken, have a mind of your own or decide not to spend money on accreditation or withdraw from the accreditation program as ProGas and Heating Services did or do not participate in the BBB resolution process (even though you may have responded directly to the customer and even resolved the issue) if you don’t play along your punished, (regardless of right or wrong) as the BBB harpoons your business will an unwarranted “F” rating.

The BBB makes a mockery of “The Canadian Charter of Rights and Freedoms” with its Mafia style tactics. How about a business’s Rights not to do business with the Better Business Bureau and the Freedoms not to be punished for it!

 

The Better Business Bureau are Hypocrates, flawed and as equally nefarious as some of the companies they report on

Lets face it…. (working on it).

Refer to their web page   – free speech and high moral values 

What does a rating system have to do with free speech?

 

Is there a “BBB” for the BBB

Content coming

In the Public’s Interest

What our customers are saying